Hire A Helper

I hired this company for a trailer loading job, paying in advance for four professional movers. On the day of the move, only three movers showed up, and no communication or refund was provided for the missing worker.

To make matters worse, they barely used the minimum required time, yet falsely added extra time to the bill. I had to go through the hassle of pulling Ring camera footage to prove they were being dishonest about their working hours.

After the move, I noticed damage and attempted to file an insurance claim. The company demanded excessive proof, including photo evidence of damage and proof that I provided moving blankets-only to ultimately deny the claim. Instead, they offered a paltry $150 "customer satisfaction" settlement, but with strings attached: accepting it would legally prevent me from leaving any negative review. This kind of tactic is not only insulting, it's manipulative and speaks volumes about their business practices.

I strongly advise others to avoid this company. Lack of professionalism, dishonesty, and unethical handling of claims make for a terrible customer experience. You're better off finding movers who value integrity and respect their customers.

Move size: 2 Bedroom Home Service cost: $577

Even with the platform having a policy of movers having a one hour window to show up, neither of my movers were able to make that window. The first company showed up with one guy right at the time limit and the second guy showing up 23 minutes later. The other company did not show up until 1.5 hours after the one hour grace period! They only did an hour of work because I had already unloaded half the truck by myself. I paid for 3 hours, they only worked for one hour. I had to pay for two because the platform only allows the client to add or subtract one hour from the initial order.

Move size: 1 Bedroom Home Service cost: $700

Chuck and DJ were so great and went above and beyond. We were so pleased with everything and definitely recommend them to anyone that asks. We had an issue with one piece fitting in a room and Chuck figured it out and took care of us. Best moving help experience we've ever hired (8x moves). Not one single scratch or mark on any furtniture or wall...that's a first with any moving company! And thats moving huge heavy furniture, washer, dryer, fridge etc. Seriously just the best guys. So friendly, careful, courteous and crazy strong!!! Thank you so much for such amazing service!

Move size: 4+ Bedroom Home Service cost: $350

This is a broker service. There is no guarantee, and they have your cc information from the beginning, so good luck arguing unless you go through the fraudulent process with your cc company. I used movers in Michigan for a long-distance move. It was very difficult because it was a multi-day move. This is not a use local service though they mention this in the ad. The closest movers they recommended were over an hour away which also caused problems in completing the job. I was also charged for their travel time to my location!

Move size: 4+ Bedroom Home Service cost: $5000

They were late (no credit given for this), broke a very expensive lamp that the owner never tried to get in touch with me to compensate us for. The movers argued about who broke it and wasted time on that. Drug there feet and took longer than quoted for a 2 bedroom apartment. The reason we were given was because "they had come from a big morning job and they were tired". I got charged for an extra hour when they got "lost' driving to the new apartment. Where I had used Google maps and it took me right there. Absolutely unprofessional. I do not recommend this company.

Move size: 2 Bedroom Home Service cost: $1000

The company that we picked through hire a helper never disclosed to us that we would have to pay extra for a "truck charge" until after they loaded the truck at a Pack Rat facility, drove it to the location that they were unloading the truck and only mentioned after 3/4 of the truck was emptied!! They truck drove away after we questioned this charge with items still in the truck, as the company said we had to pay an additional $400 for the truck charge before they would return and finish moving the remaining items. One of the workers hit on my daughter's roommate, the moving company was horrible and Hire A Helper did absolutely nothing to assist us with the bogus charge. We contacted the moving company immediately after booking them, just like hire a helper advised us to do and then spoke with the moving company several times leading up to the move and they NEVER mentioned an additional truck charge. Horrible customer service from Hire a Helper, would never use them again and will advise anyone that askes to never use them!!!

Move size: Studio Service cost: $750

Shady company... HireAHelper states that they provide complementary damage protection at $.60 per pound. I paid an extra $47.99 for the "move protection fee" and they still maintain they are only responsible to pay out $.60 per pound so don't pay for the "move protection fee". In addition, in order to get the meager payout they require you to sign a release that amongst other things requires you to "refrain from making negative, critical, or disparaging commentary, written or spoken, regarding HireAHelper LLC and its officers, directors, agents, and corporate affiliates." I suspect this is why they are rated so highly.

Move size: Partial Move Service cost: $226

I was scheduled for a 9am service with 2 movers. At 8:45pm the night before, Hire-a-Helper called from an 800# and left me a voicemail that they were cancelling my service because they had been unable to reach their contractor. Mind you, this appointment had been scheduled for days. I did not get the message until after I arrived at my destination. I asked them to provide me with another contractor.Hire-a-Helper refused to provide me with another service provider, whom they had contacted and spoken to, because it would have been an added expense on top of what I already paid, and I was unwilling to spend another couple hundred dollars for their screw horrible error. I absolutely did not and do not believe it was my responsibility to pay additional money because their lack of organization and communication failed.

I moved the entire house myself. It took me 9 hours.

NEVER again.

I should have a listen to all the poor reviews.

Katie

Move size: 2 Bedroom Home Service cost: $296

Hire a Helper recently started charging and extra $75, as opposed to the $50 it use to add to the end of the bill for its portion from the customer. ALL A CUSTOMER HAS TO DO IS LOOK AT HOW MUCH THE COMPANY CHARGES PER HOUR, THE REST OF THE CHARGE IS HIRE A HELPERS ADD ON FEES.   Example: company A charges $50 per hour, the total charge for the 2 hours, if the company is booked outside of hire a helper, is $100. But if booked through Hire a Helper the same company is then booked with a $175 charge; the extra $75 goes to hire a helper for their "connection". SIMPLY GOOGLED THE COMPANY NAME AS LISTED ON HIRE A HELPER, FIND THEM ON CL AND CONTACTED THEM DIRECTLY. Save $75. Although on their own terms and agreements it says they add $50, they recently started adding $75.

Service cost: $195